Updated: 25.08.2020.

WELCOME

Plava Laguna facilities in Poreč and Umag are opening and ready to welcome you!



We wish you a warm welcome and invite you to explore our destinations – Poreč and Umag!

Spend time in nature and enjoy outdoor activities mindful of social distancing measures in place.

You are welcome to enjoy the beautiful Istrian beaches and visit other public areas all being mindful of social distancing measures and other guidelines.

Restaurants, bars, shops and other facilities in Istria are open, some with adjusted working hours. Please follow any recommendations or measures that might be in place to ensure maximum safety.

CAREFREE STAY


In response to the challenges of this year’s season caused by the COVID-19 pandemic, Plava Laguna hotels and apartments have paid special attention to the issues of health, cleanliness and personal space to ensure a pleasant, safe and relaxing stay at our facilities.



Safety and wellbeing of our guests and employees are our main priorities. In response to the challenges of the 2020 season caused by the COVID-19 pandemic, and as an additional confirmation that all appropriate health, safety and hygiene conditions have been met to enable us to continue our business activity, we at Plava Laguna have selected the TÜV Croatia certification company (part of the TÜV NORD GROUP) to help us implement the "Hygiene and Cleanliness Checked" verification programme.


  • The certificate covers all business processes within the facility:
    - Food management process monitoring (from the moment it is received by the kitchen staff until the moment it is served);
    - Ensuring a high level of hygiene standards in the provision of accommodation services;
    - Confirming the implementation of hygiene measures with the aim of preventing the occurrence and spread of infection in swimming pools and bathing areas, Activities & Experiences clubs, wellness and operating areas, and toilets.
  • The certificate confirms that all activities performed in our accommodation facility, including the partners involved in business processes (suppliers, technical support, security guards, lessees, external service providers etc.), and other amenities offered meet a high quality level of operation and hygiene standards.

Enjoy your carefree and safe stay at Plava Laguna properties thanks to the Hygiene and Cleanliness Checked label.


We apply the following measures:

GENERAL MEASURES


  • A 1.5 m distance during the check-in at the reception desk; lounge furniture and recliner chairs in common areas have been rearranged to meet the prescribed social distancing measures (the space between deck chairs on the beach/in the wellness area, the space between restaurant and bar tables, waiting area furniture by the reception desk).
  • The PLAVA LAGUNA mGUEST application enables contactless booking of restaurant tables for board meals and the Activities & Experiences programme.
  • Contactless dispensers with hand sanitisers are available in public areas and facilities, especially in places of frequent contact between the staff and guests, and among guests.
  • The lift control panel, stair railings and touch screens, if any, are disinfected frequently.
  • Except in the case of a family group, a maximum of two persons may use the lift at a time.
  • Chair arms, if any, are disinfected frequently.
  • Protective masks and gloves are available to all guests upon request.

STAFF


  • Our staff is familiar with all the measures recommended by the World Health Organization, as well as national and local health institutions.
  • The staff members check their body temperature before heading to work on a daily basis and maintain good personal hygiene, especially by regularly washing and disinfecting their hands.
  • Use of prescribed protective equipment during guest interaction (reception staff, restaurant and bar staff, wellness and beach staff) is mandatory.
  • Additional hand sanitisers are available in staff areas.
  • Our staff undergo specialised training courses about COVID-19 and related protection measures.

RECEPTION AREA


  • Disinfectants are made available upon entering the reception area, where guests can read the notices about the recommendations and measures implemented to prevent the spread of infection.
  • The reception area is aired and disinfected thoroughly and frequently.
  • Daily disinfection of the reception desk and the pertaining floor area is carried out more frequently.
  • Signage and distance marks have been placed throughout the hotel to remind our guests to keep the prescribed distance and apply the protection measures.
  • Guests can use Plava Laguna online check-in service to speed up the check in process upon arrival. It's quick and simple. All direct guests will receive an email with booking confirmation including a link for quick online check-in form. By completing the form, guests can expedite the process, save time and ensure minimum contact with reception staff.
  • Guests can also avoid queuing during check-out by scheduling their check-out time with reception staff prior to departure.

FOOD AND BEVERAGES


  • Contactless dispensers with hand sanitisers are available at restaurant and bar entrances.
  • Seating areas have been arranged to ensure the recommended social distance between guests.
  • Tables undergo thorough cleaning and disinfection upon every guest departure.
  • An additional protective plexiglass partition has been placed on the self-service tables at the restaurants.
  • Meals are served by staff at all times (guests are not in direct contact with food and food serving utensils).
  • Meals are served in two different time slots at buffet restaurants to ensure safe distance between guests at all times.
  • Booking a restaurant table is not obligatory, but is highly recommended and can be done via the PLAVA LAGUNA mGUEST application, allowing guests to view available tables and book one for each meal.
  • Daily disinfection of restaurant and bar floors is carried out more frequently.
  • Stricter food handling protocols and protections measures are applied.

ACCOMMODATION UNITS


  • Room cleaning meets high hygiene standards, and includes an even more detailed surface disinfection.
  • Guests can enjoy complete privacy (staff will enter their accommodation unit only upon request). This service can be set up and changed any time via the PLAVA LAGUNA mGUEST application.
  • Contactless room service can be ordered via the PLAVA LAGUNA mGUEST application (the order is brought/taken away in front of the hotel room).
  • Additional bedding has been removed from the hotel rooms and is available upon request.

COMMON AREAS


  • Health and safety guidelines, as well as social distancing indicators are present throughout the facilities for easy reference.
  • Disinfectants are available in busy areas.
  • Common areas and public sanitary facilities’ cleaning, disinfection and ventilation have been intensified.

BEACHES, SWIMMING POOLS, SPORTS, ACTIVITIES & EXPERIENCES


  • Health and safety guidelines as well as social distancing indicators are present throughout the facilities for easy reference.
  • Pool and beach sun loungers have been arranged to ensure social distancing measures.
  • All facilities are cleaned and disinfected regularly and thoroughly, while all indoor areas are frequently aired.
  • All sports and animation activities have been modified to comply with the recommendations from relevant authorities.
  • Sports and e Activities & Experiences programme require prior reservation of service time - The PLAVA LAGUNA mGUEST application enables contactless reservation.
  • The wellness centre staff and guests must wear protective masks.
  • Wet saunas are not available at the moment.


Thank you for following the instructions and helping us to ensure the highest levels of health and safety standards for all our guests and employees.


FLEXIBILITY WITH RESERVATIONS


We want you to feel at ease when making your reservation with Plava Laguna. Due to the unique circumstances, we are adjusting our individual booking policies to give you as much flexibility as you may need.


Existing Reservations


  • 10% discount for all reservations that are scheduled for arrival during 2020 if changed to another date of arrival in 2020
  • All reservations can be changed or cancelled at no charge up to 24 hours before the scheduled arrival.

New Reservations


  • All new reservation can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

In order to make your arrival and check-in as quick and easy as possible, we recommend that you book your accommodation online:


CROSSING THE BORDER – ARRIVAL IN THE REPUBLIC OF CROATIA


Please follow the applicable measures and instructions of the Croatian authorities.

For faster border crossing and entry into the Republic of Croatia, we recommend that you fill out the online form available by clicking on the next banner:





From 1 July 2020, all EU / EEA citizens and persons having permanent residence in the EU / EEA (including the United Kingdom, Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, San Marino and the Vatican) can enter the Republic of Croatia without any restrictions.

You can check out the interactive tool on the official website of the European Union that provides you with the information to confidently plan your travel and holidays in Croatia, while staying healthy and safe.

When planning a visit, we also recommend staying up to date with information about COVID-19 cases in Croatia by region: CroatiaCovid19.info.

Guests staying in the Region of Istria can be tested for SARS-CoV-2 (by PCR-based test) at the Public Health Institute of the Istrian Region, Nazorova 23, Pula. Find out more.



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PLAVA LAGUNA UPDATE ON COVID-19 MEASURES