Best price guarantee
If you book your accommodation on Plava Laguna website or through our Call Center, we guarantee the best online price.
If you find your reservation on another website at a lower rate, please contact us at booking@plavalaguna.com.
We will match the rate of the other deal if the following conditions apply:
You have contacted us after making the reservation with all the details of the other deal including a link to the offer on the website and the exact price being quoted.
The other deal is bookable online and is still available when we check.
The other deal is subject to the same booking conditions as those you have obtained in your reservation. ( This means it is the same property, the same room or apartment type, for the same period of stay, the same number of guests and the same currency)
It has the same room conditions which includes the meal plan, cancellation policy, package offer, length of stay, etc.
The conditions of your booking with us still allow penalty-free cancellations and modifications.
If we can't match the rate of the other deal because one of the above conditions is different, you still keep your existing reservation – including the cancellation policy.
Our Best Price Guarantee offer does not apply if:
You book through a website that doesn't reveal which property or accommodation type you’ll be staying at until after you've booked.
You book using special membership rates or frequent stayer rates, using loyalty points or any rewards programs or special promotions made available through the accommodation provider
You don't contact us until 3 days before your arrival.