Banner destkop

How to submit a written complaint

Under Article 10 of the Consumer Protection Act, you may file a written complaint related to a purchased product or a rendered service in person, by post or email at the following addresses:

PLAVA LAGUNA d.d., Rade Končara 12, 52 440 Poreč, Republika Hrvatska (Republic of Croatia), or at quality@plavalaguna.com.

Please make sure to state your name and surname and the contact information needed to respond to the complaint. We will send you a written reply no later than 15 days from the date of receipt to the address indicated in your letter, i.e. to the address from which it was sent.